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  • I have been using this Tire Works location for about six months to service my Ford F350. Up until yesterday they were ok. Then.....my sales person was Carmen. She is absolutely the rudest person I have come in contact with in a long time. We were discussing a problem with the front tires on my truck and she was absolutely rude and condescending. She even answered the telephone and started assisting that customer while we were in the middle of discussing the problem with my vehicle. Then I asked to speak with the manager and she told me she was the manager. I asked to the number to the corporate offices and she gave me a card with her name WRITTEN on it. (you would think a manager would have their name and title PRINTED on the card) Another employee came in and I asked him who the manager was and he told me he was! WOW, not only does she have poor customer service she is less than truthful also. Not good attributes to have in the customer service and auto repair industry!!!! To make a long story short, I filed a complaint at their corporate office and I will NEVER return to any of their facilities. If you read this, trust me, find another facility to have any repairs or purchase any products including tires. Carmen has proven that neither her or Tire Works can be trusted.
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