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| - It's SO disappointing when you are really looking forward to trying a place you've been meaning to go to for forever, you finally go, and then it's a bad experience. I reallllyyy wanted to like this place.
I grew up in Carrick, so anytime there's a new business in Carrick, Mt. Oliver, Allentown, etc., I want to go and support it. I want these areas to thrive, so I am all about supporting their small businesses. I was so excited to come here and was amazed when I walked in the door to see the black walls, gorgeous artwork on the left and decorations covering the place from head to toe. I enjoyed looking at all of their baked goods and was impressed that they carried so many gluten free and vegan options.
However, our experience from there was pretty disappointing. It took a good 3-4 minutes for someone to even notice we needed waited on. There was just no one behind the counter at all. When the barista did come out, he looked pretty miserable and barely spoke to us. I ordered the iced caramel latte and Brendan ordered a cold brew. Where they make the drinks is literally right in front where you pay, so it was hard not to notice how the drinks were being made. The cold brew was literally a splash of cold brew (I'm talking like an inch, max) and then a ton of ice and then he literally took a pitcher of water and then filled it with water. I understand that cold brew is a concentrate, I make it at home all of the time. However, I think that giving a customer a drink that is 75% water, 15% ice, and 10% coffee is pretty cheap. The cold brew didn't taste bad, but it tasted how you would expect- really watered down and weak. My drink was a similar experience. Tiny bit of coffee, caramel flavoring then a ton of whole milk. It just seemed cheap and strange to me to pour it like that right in front of us. I honestly feel if he had been a little nicer about it, like explaining "Hey, our cold brew is a really strong concentrate so that's why I'm watering it down this much" would have been considerate and we would have been more understanding. But instead we were left with no explanation whatsoever. The barista then asked for my card and put it in the iPad and then he just sat down to work on a computer, while I signed the iPad and took my card out. He couldn't just wait to walk away from the counter until we left? Again, unprofessional.
Pittsburgh has a TON of awesome coffee shops. In fact, there are several amazing ones just down the Hill in Southside. Why would I want to come back to a place with miserable employees, mediocre coffee, and unprofessional work habits? I'll pass.
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