So we just had a pretty mediocre meal at Cento, which was surprising as we'd had a couple of really nice meals there before. We arrived at 10:30 for brunch and we were seated right away. Our server did a good job, though it seemed she was new to brunch (she brought us water and started to walk away without offering us coffee). She did fine. There were two main problems. First, the kitchen must have messed up our order because our food did not arrive until 11:15. It took 35-40 minutes after we ordered, and several tables that were seated after us were already eating when our food finally arrived. We ordered pancakes, French toast and hash, so it shouldn't have taken that long. The second problem was
that our pancakes were burned to a crisp. To their credit, our served apologized before our food arrived and they did comp us our coffee for taking so long. However, I worked in restaurants for years... You don't send burned food out to customers. Period. See the pic.