Brought my 1 year mini Australian Shepard for a grooming. Call first thing in the morning and started with a friendly greeting by Suds. She politely ask what type of service we were looking for, she then ask if our dog was up to date with her vaccinations. She even stated she could check with out vet if we provided the phone #. Once there the whole staff greeted our little pup making her feel comfortable. Most importantly they gave her a great cut and she looks beautiful