Kathleen is a real pro who creates a relaxing atmosphere. For your first appointment, she gets to know you and your skincare routine. Instead of making your daily routine more difficult, she can actually make it easier with what products you have. She uses her products on your face & hands and you come away glowing. I particularly enjoyed the guided meditation as she massaged my face. I purchased one of the products and she gave me samples of more products along with a personalized routine! Wonderful!