We booked our flight with AA months ahead of time for our family of 5. Our seats were booked together with our younger children however AA moved our seats when they altered our flight leave time. Our travel agent went thru several channels to get our families seats together without success. COME ON AA AN 8 YEAR OLD CANT SIT BY HIMSELF ON THE PLANE nor should a 10 year old.
Our return Flight was a straight flight from Cancun to Phoenix and when we went to grab our bags off the baggage carousel, my 13 yr old daughters suitcase was opened up, and items were missing out of her suitcase including ray bans, cash and makeup. AA SECURITY guy instructed us to chat with AA baggage however we then got told to go to ticketing however supervisor had no idea who we needed to talk to and informed us that AA uses a third party for all their luggage in Mexico therefore there wouldn't be much they could do. REALLY AA!!!
I will avoid this Airlines at all costs!!!!