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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-07-20 00:00:00 (xsd:dateTime)
itemReviewed	Winder Farms
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	15 (xsd:int)
rev:text	Let me start by saying that my husband and I signed up for Winder Farms in 2008. I have chronic back problems that make it difficult to do weekly grocery shopping, so the convenience seemed worth the extra cost. And for a long time--about six years--the food was good and the problems we had were minimal and easily dealt with with a phone call. Then...something happened. It started slowly and as mentioned, a phone call would take care of it. Then it got worse--every week, something was wrong. Oh, the driver forgot this or that. The website is "down". No one is available by phone because we changed our hours or we're in a meeting so we don't have time to deal with you. Things were arriving past their expiration date, lettuce was brown and wilted, the website is not down but it's not really working either, and oh, no, we haven't had any complaints! And I got SO tired of it. I told them, look, I appreciate the convenience and I don't want to discontinue the service but this is really old, you guys. So they told me, hey, don't leave! We don't want to lose your business (I guess not, after such a long time!) So they offered me a 20% discount on my entire order every week. O---o--okay, I can deal with that. Except...nothing improved. Packaged food came with puffy lids. Meats were freezer-burned. Website gave me constant error messages. Every week I was on the phone with them, complaining about something, and I'm sure they were as tired of me as I was of them. I swear I got to know the names of all the customer service people--and they knew me, for sure. So you know where this is going, right? I finally cancelled. And to add insult to injury, it took them three weeks to come and pick up their bottles and crates. Re the two stars...maybe I could have been more generous for the good service for the first several years. It really was pretty good then. But the aggravation of the last year drags it down. I just don't feel I can fairly give this company a higher rating, and I definitely would not recommend it to anyone considering it. I'd love to find a similar type of grocery delivery service because I do miss the convenience, but that has yet to happen!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Cynthia

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