Usually such a great experience but the lady at the register today, wish I would have gotten her name but all I can remember is that it started with a M..younger gal, was absolutely rude. I've never met anyone at any store that has that bad of costumer service. The chip reader at the store would not read my card for whatever reason, it was working fine all day, and instead of calling for assistance or seeing if we could use a different register she instead said, "I don't know what to tell you." This is usually my one stop for all my home good needs and gifts for friends of mine. Sad to say I think I will have to take my business elsewhere. With the holidays being so close I expected more from a company that prides themselves on great products and satisfaction.