| rev:text
| - I went to this establishment on 01/15/13 to fulfill my Wellness Benefit for my Health Benefits. This visit was extremely quick as they weighed, measured, and checked my blood pressure. They also influenced me to get the Flu shot, as they explained people had died from the flu at that point in the year.
I paid my co-pay and left, planning to return in the future for a full physical. A few days after this visit I found out that my HR department had made a mistake during my enrollment, and they made the mistake of showing no coverage for my domestic partner (my girlfriend) and I. I was forced to place a dispute with my HR, which was a 30-45 day process.
On 02/11/13 I received a phone call from Amber Perez from Warner Family Practice stating that I owed a balance of $227.00. I explained the situation I was in, as my HR had been taking the payment out for the Health Coverage all along and currently, as well as having AETNA cards. I explained that I was in the middle of an appeal with my HR and that within a couple weeks it should all be fixed. I also explained that I would willingly pay if for some reason they didn't fix the coverage, but I did not want to pay until this was over as it would be a nightmare to be reimbursed. She coldly stated that they would not do that and they can arrange payment arrangements, and she will be mailing me a bill.
I called after work days after receiving the bill hoping to speak to someone else to explain the situation. There was never an answer and I left a voicemail asking for a call back, which I never received. Below I have shown emails from Ms. Perez. I sadly purchased a home just behind this office and planned to have them as my family's doctor. But after this HORRIBLE treatment I would NEVER recommend anyone to go this money-hungry office.
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Hello,
I called on Tuesday at 430pm and left a voicemail with my telephone number. I also explained that I am in an appeal with my HR department, as I paid for coverage this year. I would appreciate it if I could wait until the end of the month, as my appeal was filed on 1/28/13, and can take 45 days. I have no problem paying if I need to; however, my insurance should be paying this.
Regards,
Colin
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I did speak with you on 2/11/13 and explained that we are not able to hold claims you are appealing. If the insurance contacts the office with payment information then we can put as their responsibility, but at this time they do state you are not covered. We can set you up on 40.00 monthly payments or payment in full and of course will reimburse you if they make payment.
Amber Perez
Warner Family Practice
Billing Department
(480)831-8457Opt. 4
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Thank you for your prompt response. I will be checking with my HR department to see if there has been any resolution to my appeal. Paying in full is not an issue, but I know getting that back from my insurance company will be difficult. Regardless of this issue, I am baffled at your customer service, I will be sure to tell everyone I know how your company solely cares about a payment and your lack of concern for patients.
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I just called my HR and was told my insurance has been corrected. The policy number remains the same as I provided. I then called AETNA and was told there is a 7-10 day time frame until this is fully fixed.
Thank You,
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I can take out of your responsibility and I will verify with Aetna they are processing you claim for you in that time frame, thank you.
Amber Perez
Warner Family Practice
Billing Department
(480)831-8457Opt. 4
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