If I could give this place a ZERO STAR, I would!!!! From the moment we walked into the casino a wannabe-police security rudely told us that we could not roll our luggage on the casino floor, but had to follow the non-carpet path towards the hotel. What casino has a no-luggage policy on the casino floor????
One of our friends forget his wallet in his room after check-out. His wallet was found in lost-and-found, but his $200 cash was gone!!!
Front desk people had no customer service what-so-ever. All the workers need to sign up for customer-service 101 in Las Vegas, NV, where hotel guest services are impeccable.
Even though the hotel was modern, customer-service is what makes guests' experiences positive and guests wanting to come back.