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| - Unfortunately the Samsung refrigerator at Best Buy that we loved, turned out to be 2" too wide to fit through our kitchen doorway. The delivery guy said that the fridge door would have to be removed to get it through the doorway, but that he couldn't do that, Best Buy would have to do that. I phoned the Best Buy Weston store 3 times but no one picked up. So I went to the store in person, where they explained they were short staffed & only one person was assigned to pick up the phone, sorry. Seriously?!
It turned out that taking the fridge door off requires a special delivery with special authorization from Best Buy. Talk about red tape! Also I would have to wait till Tuesday for this, as there were no deliveries on the weekend and we needed a day's notice to book the delivery again. Lesson learned: never get an appliance delivered on a Friday! So we had to put all the food that we'd taken out of the old fridge back, which took an hour.
But when the delivery guys came back Tuesday, the new fridge still wouldn't fit through the doorway even with the door removed. It was suggested to us that we hire a handyman at our own expense to widen the kitchen door frame. Ever tried to get a handyman to come the same day? Forget it! So we spent several days dodging the new fridge blocking the hallway, waiting for a handyman. When no handyman would even come till a week later, we gave up on that idea in frustration, as our old fridge was leaking constantly (which is why we needed a new one in the first place).
Finally we called Best Buy store again and asked to speak to the manager. The manager Kevin finally solved the problem, bless him. He arranged to exchange the new fridge for an LG refrigerator of even better quality at the same price, which would fit once its door was removed and screwed back on.
So a week later, we finally have a working new fridge and we are very happy with it. Ultimate lesson learned: always measure the dimensions of your doorway with a tape measure before buying a new refrigerator.
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