I used Tyler's Custom Designs for my floral and chair cover rental for my October '09 wedding. The company offers great pricing on chair covers and had exactly the colors I was looking for. They also had unbeatable delivery prices since I did both my floral and chair cover rentals though them. I met with the owner Karen three times and she was very nice and patient. Everything seemed great until the day of the wedding. Although everything arrived on schedule there were several mistakes. 1. The mothers were to have wrist corsages but I received pin on ones instead. 2. I wanted the moms to have two different types of flowers but they received the exact same thing. 3. I paid for a toss bouquet but didn't receive one and had to use one of the bridesmaids. 4. We did a rose ceremony including our parents and paid for 5 roses but received 8 orchids. 5. To save money I utilized their silk flowers for the reception tables and one of the arrangements still had the price tag sticker from the store hanging off it!. All in all little mistakes but in a small way felt like I didn't get everything I had paid for. I sent an email to Karen several weeks later to find out what happened and never received a reply. I wasn't looking for any type of refund or compensation, just a simple I'm sorry and an explanation of how the errors occurred.