I think people that end up writing bad reviews (just look at Google for a bunch of complaints against this store) expect everyone they encounter to be a certain way. Just because someone doesn't have a personality you deem to be acceptable doesn't mean a store deserves poor ratings.
My husband and I went in last night to inquire about getting his belt sewed, a watch battery replaced, and have some links taken out of his watch strap.
The man who works here is clearly a hands-on person, very focused on his job and not really looking to have a conversation. I'm a chatty person, I tried a few times but he wasn't very responsive. Is that a bad thing? No. I cannot expect everyone I meet to be talkative like I am.
The prices he quoted were exceptionally reasonable for what we wanted done (in total we paid $40 for everything. The last place my husband took his watch to have his battery replaced charged $30 to replace a battery (we'd have done it ourselves but the watch isn't the easiest to get to the back of) and they made us wait a few days until it was ready to be picked up. Minute Keys did all 3 things in HALF AN HOUR!!! He was also kind enough to say that if my husband wasn't happy with the watch band and wanted a few more links taken out to come back and he would do it free of charge.
Simple and to the point, no bells and whistles. Stop expecting so much from a store. This man does his job and does it well, and I have no qualms about the man behind the counter being quiet. Remember folks, everyone has their own story and their own personality. If a job is done right, the rest shouldn't matter.