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  • I just got back from one of the worst experiences at Costa Vida. Let me walk you through it. I arrive at Costa Vida and the whole team is just standing around. The guy at the front of the line who was supposed to start the orders was too busy making his own tacos first. I hope I didn't inconvenience him too much by coming in to get food. After the employee finished making his tacos, I had the pleasure of beginning our interaction. The man, eyelids half closed like he just smoked a bowl before work, asked me what I wanted. I asked for a burrito. Let the fun begin. The employee started making my burrito without asking me what I wanted on it, because he knows me better than I know myself. He started putting black beans on the burrito, even though I wanted pinto beans. Next, I asked for chicken and steak on the burrito. Somehow that translated to sweet pork, because that is what the employee started adding. He then wrapped up the burrito and put it in the oven before asking if I wanted it smothered, which I did. Something tells me this guy was really more concerned about eating the tacos he just made (Please refer to my bowl smoking comment above) After the burrito was finally ready, the good people at Costa Vida proceeded to put 2-4 small pieces of lettuce next to the burrito (because I always crave plain lettuce with my burritos). I then added guacamole and queso, and the portions were anything but generous. The best part is that this burrito cost me $12. I didn't order anything besides a burrito. Costa Vida stacks costs like nowhere else I have seen. ($7.49 for the burrito, $1 extra to be smothered, $1 for queso, $1 for guacamole, +tax on all of that). The food tasted pretty good - I'll give them that. However, the experience was terrible. There are plenty of places I could go for good food. If I am going to keep coming back to a place, I need better incentive. A Chipotle burrito is about $7, they have great service, and the food is amazing. Why pay $12 for a good (but way overpriced) burrito and terrible service? I hate leaving bad reviews. In fact, I had to make a Yelp account just for this. However, this was a terrible experience.
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