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  • In 1996 I had pretty much the exact same experience that Chelsea M had in 2013, but add 3 tired hungry toddlers. I knew EXACTLY what (Plymouth) vehicle and what color I wanted, but this dealership didn't have it, so they made us drive higher models and stalled us for HOURS until after close on a Saturday. We found our perfect car at another dealership on Sunday. In telling Brunswick Auto Mart to stop 'the hunt', their gm actually said to my husband, "What kind of MAN goes back on his word?" (re: our promise to buy the car we wanted) Then further said to me, "Where do you think you're going to get service?" To which I replied, "What? You mean I can't bring my van here?" I swore I'd never go back. The personal insults and intimidation were unreasonable and uncalled for. Fast forward 17 years... after moving all over the Midwest I end up back in the area. Now I have a Toyota, and the web tells me my nearest dealer is in Brunswick. Oops... turns out it's THAT dealership. I paid about $60 for an oil change & tire rotation, turned down all the recommended fixes (one reasonable, two unnecessary) and bought air filters on my way home that I installed myself. When I got home I found my tire pressure light on and measured them myself at 28, 30,30, and 32. (35 recommended) I went back - they turned off the warning light and insinuated that old tire gauges are inaccurate and actually told me if I didn't take the highway, the tires (now supposedly measuring 35, although he didn't SHOW me) aren't hot. Right. I'll stop & fill the air myself. Apologies to all the good dealerships, but... I will avoid ALL dealerships in the city of Brunswick because I don't want to 'accidentally' wind up at Brunswick Auto Mart ever again.
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