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  • My daughter was referred here to have an ingrown toenail removed. The doctor did a fine job, but I was disappointed in other aspects of this practice. The phone number on the web doesn't work - must be an old one. The office building sits back off the road and is easy to find, and when I called to get landmarks, while trying to find it, the auto answering announcement came on saying that due to high call volume, all operators were busy. Luckily we found the building about 5 min. later. One other lady walked in the door just before us, but no one else in the lobby. No phones ringing off the hook, one receptionist actually "receiving" us, and another was surfing the www, looking at dresses! High call volume??? Riiiight! Even though I told them that my daughter didn't swallow pills and needed a liquid antibiotic, they prescribed her 500mg horse capsules that I was supposed to get her to eat - mixed in something. It smelled and tasted awful. They decided to extend the length of time she was on it, but didn't inform me. I found out from the school nurse who spoke to them about givng the meds at school. The culture came back, and they needed to change the antibiotic anyway. The assistant who called to tell me that they had called a new Rx in to the pharmacy said that she couldn't tell me what type of infection my daughter had. I told her to have the doctor call me back, but to give me about 30 min. to get home so that I could write it down. Of course that part of the message didn't get through because he called me 10 min. later while I was drivng and could take down the name of the infection. From what I could remember of the type of infection, when I googled it, I couldn't find anything, so I still don't know what it was, and have put in another call. When I asked him about the antibiotic, he had trouble telling me about it. Today, I called again, and requested that they send the records to the pediatrician, and was told that they had gotten "lost" because they send their dictations out of state for processing and had to send them again. I simply do not get a good feeling about practice!
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