I never thought I'd care enough about an Enterprise experience to write a review, but this one in particular was so good I had to say something. I almost always use Enterprise because they're consistent, professional, and reliable. I haven't had a single bad experience yet and I've rented with them maybe 2-3 dozen times now in the last decade.
I came to this location yesterday evening to drop off my Mazda 3 before my flight. Everything went really smoothly up until I was on my way to the elevator with my luggage and realized I left my sweater in the car. I was already late to my flight and not in the best mood, so I started panicking. I almost considered leaving the sweater behind but it belonged to a friend and I needed it back. A woman saw me standing in the lobby outside the drop-off area and asked what was wrong. When I told her my situation, she walked me over to the dudes by the car drop-off area and they had someone promptly go collect my sweater from the car.
I realize this probably happens a lot and they're used to it, but I really appreciate the way they handled the situation. Everyone was extremely responsive, communicative, and friendly. There were 4-5 Enterprise staff members involved in this interaction and each one went out of their way to make me feel like a valued customer. It's hard to find that nowadays.