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  • The Men's selection seems to be decreasing each year so I've been forced to make most of my purchases online. For the most part it works out great and their return policy is fantastic but the last time I placed an order I made the mistake of calling their customer service line because it showed items available at a store yet it wouldn't let me do a purchase online for in store pickup which was a total nightmare. Email confirmation showed the wrong color pants had to call back to get it right only to find out they had placed 8 transactions on my account from cancelling and reordering and applying my discount and gift card. I was on the phone for 4hrs that night after being hung up on and transferred several times . Finally I spoke to a supervisor that understood and took care of the problem with my bank on a 3way call so I could get the 7 unnecessary charges removed. A $40 purchase ended up having $465 pre authorized debits on my account and I wanted them removed immediately not having to wait days to check back to find out if they cleared. Never again will I call their customer service for anything. I will stick to ordering online
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