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  • Tremont Tap House has awesome food and a great atmosphere, and I typically crave their black bean burgers. This review is about service. We've had a good experience before with calling in and putting on name on the call-in list (not a reservation but basically prioritizes you before walk ins). I made a call today around lunch to be seated for dinner with an out of town guest, but when we arrived (on time), our name was not on the list. I showed the hostess my phone to prove that I had called earlier, and I lingered and tried to see if we would get expedited to the top of the list... But she kept telling us sorry, and that we had to wait about an hour, the normal waiting time for walk-ins. Unfortunately, this lack of accommodation has really set back the tap house as a go-to place. In my opinion, when the fault is yours and not the customer's, you go out of the way to help them and make sure they get the service they need. We left to go to another place.
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