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| - Let me preface this review by stating that we made the mistake of coming on a Sunday afternoon which is apparently NOT a good idea. It was PACKED. Having never been there before, we had no idea that you had to make an appointment, but after walking up and asking someone, that's what we were told, so we walked up to a monitor and made an "appointment" for about a 12 minute's wait: no bad right? Except we waited and waited and waited and by chance, I overheard that even after you make an appointment, you have to check in. Ah...good to know. So then it was standing in line to "check in". And then the wait. No real rhyme or reason to who helped who first (at least it didn't appear that way). It may actually be a well-oiled machine but to the store visitor, it looked like a frenetic cluster. I will say that once someone finally wandered up and called our name, the tech, David, was FABULOUS. So there you go....I'd prefer not to go back but if I do, NOW I know how the place rolls.
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