zero stars!!!
They are horrible! their lack of communication says much of how this group of people do not care for the community. We are a management company and manage a home that has had a roof leak issue, Sheryl Johnson who is the "association manager" has not one time called us back after several messages and emails within a 2 month period... Yes, 2 months!!!! come on lady, its not that hard to pick up a phone or sit in front of a computer for just a few second to at least let us know you received our messages. I deal with HOA offices daily as part of my job and not one single HOA has had given us poor customer service like Brown Management. I honestly do not blame the Brown management, but they should pay close attention to the type of people they hire to represent them because obviously they are not doing their job. After 2 months of emails and voice mails, the receptionist called back requesting a management agreement which I emailed to them, couldn't they tell me they needed this two months ago???? I am very frustrated, not only because of their lack but because this has caused the home secondary damages in which will now cost the owner extra expenses!