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| - i tell my staff you can't be number one if you treat your customers like number two. (that is number two as in poop). well sunset station definitively treated a bunch of us like number two last week.
i am very disappointed to make this update to my previous review but the events of last weekend and this week have prompted me. my daughter was married last weekend and we decided to have everyone stay at sunset, even mom and i spent four nights there (so we would be close to friends and family and didn't have to do extra driving.) we booked about 12 rooms and for that they upgraded my daughter and husband to a suite...well actually a jr suite which is really a regular room with a couch instead of a desk. edc was going on and the hotel was sold out so for the rooms we rented and everything else we did at their property they gave us $2 off per room and a $35 upgrade to my daughter, big deal. their motto everywhere is "we love locals." are you like me, can you just feel the love here with the $2 discount? you know....seriously, i tipped the room cleaning staff more than that. you know i accepted that going in but i guess the the frustration came from the past five days getting the bills correct (was surprisingly hard to get the $2 that was promised) there were a few other issues on the bill but it was way more work than it should have been to get corrected. along the way i even got a "sorry that's not my job" email from one of the staff.
okay from the beginning i felt that $2 off per room and a $35 upgrade to a jr suite (not a real suite) for my daughter was a little cheap of them when we were renting a dozen rooms and staying on property. maybe i am wrong but i don't think the edc crowd does a lot of gaming, i know our group did, as well as eat and drink on property. (i think the bill at hooters alone was between $500 and $1000) the treatment i received was certainly not indicative of an organization that really does love locals. ever feel like a chump for recommending someone or something then they treat you like crap? yeah, well that is me right now.
i will say that when i escalated the bill issue to the gm it did get handled immediately and for my inconvenience they offered my daughter a two night stay with free buffets....yeah right..NOT, my time working through their errors and screw ups is worth nothing to them. they love locals....bull crap. that is just someones brain child in marketing that looks good on all the signs and makes everyone feel good while they take your money.
I am really ticked off about this for a couple reasons, first is well obvious...they tried to screw us over and made us feel like more of a hassle than a valued guest. but the main reason i am ticked off is that i really like this property. it is nice open clean, modern and fun. it is sometimes tough to find a "good" blackjack table but i have met with a fair amount of success. their buffet is a great deal with surprisingly good food. they have ben&jerrys, hooters, fat burger, bowling, lots of stuff. we have in the past recommended them to friends and family who come to town looking for something accessible to the strip but quieter. it is an easy trip from sunset to the strip via freeways. i am not sure if i will continue to recommend them. i dropped my rating from four to two just because of the treatment we received.
previous review: Nice place off the strip....way off the strip. Nice rooms, go for a suite if you can. Lots of stuff to do if you don't want to gamble, they have a bowling alley and theater. (even an imax but not sure if it is a real imax.) Short walk across the street to shopping. And for the adventurous, a long walk down the street to Costco. They have a nice food court area plus Fat Burger, Ben & Jerrys and Hooters.
Have had good luck at blackjack here but i think you need to start a fire to get cocktail service. But when you are winning it is not so bad when you have to wonder over to a bar and purchase a brew.
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