I got my haircuts here for 3 years that I lived in Cleveland. Jessica was my main stylist and she is great! She listens to what you say and what you want to be done. Sometimes (specially for mens haircut) you will get the same regardless of what you ask for but this is not the case with her. Also, I loved her later evening availability as it worked the best with my work schedule. She was even willing to add me on as the last appointment if I needed a haircut right away. Everyone is very nice here and I was very happy with the whole experience.