I had an emergency with my phone which I use for work while I was in town for a few days. I contacted this company to set an appointment to repair my Iphone 7. Initially I got hold of staff and they said they would order a Piece so I can drop in the next day. They never asked for my information or anything. I called back a few time and left voicemails for call backs during business hours because I really need my phone fixed but no one reached back. I dont recommend dealing with them I found much faster and reliable help on craigslist.