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  • I just have to say that I find this MAC location very lacking in customer service and knowledge of their products. As a MUA I am always in the know of new products and lines, especially by name brands such as MAC. I went last week in to see when they would launch the new Indulge collection and the girl did not even know what I was talking about. Ok, understandable. The manager informed me it was launching in stores next Thursday. Today, on the day of the launch, I went as soon as Macy's opened. 10am. When I got to the MAC counter there was no one in sight. I waited and waited. After about 10 to 15 minutes a nice woman from the Estee Lauder counter came and assisted me as much as she could. Since there was no display for the new fall collection, it was hopeless. So she told me she was going to check in the back where the girls were at to see if they could assist me. Before going to the back she asked the cosmetics department manager and the manager said they were not getting that shipment. First, they weren't knowledgable about their own lines. Second, it is very unprofessional how they weren't even available at the open of the store! Third, they are not even up to date on their own products like every other MAC store! Thank Goodness for fashion show! They were prepared as expected.
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