I usually love chic fil a when I'm on the run and in need of something quick and tasty. However, the last two times I've ordered a cookie with my meal and it's been overcooked and way too crunchy.. not sure what's going on. I returned one the first time thinking it was a fluke but the replacement was the same. We'll keep coming back for the nuggets and fries, plus the great customer service, but I am bummed about not getting dessert.