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| - FOOD: 2-2.5 Stars
SERVICE: 1 Star is Too Many
Had 3 pies I needed for Thanksgiving. Emailed and exchanged emails to pay for delivery of pies for $8. No problem. Even checked in a few days before to confirm delivery. Response was no problem.
So day before thanksgiving, no pies arrived. All day long. I had wanted them before noon, per email, as I was leaving work early. Called pick up location... supposedly many upset customers, no one had cell phone for Slade Grove.
At 5:30, the office shut down, two messages left, four emails, I had to leave and show up to a dinner party with no dessert.
NOT A SINGLE RESPONSE FROM OWNER ON ANY EMAIL, and they weren't even nasty at all. I mean, anyone I know would have been nasty, but I don't believe in that. Honestly, I was sure he must have been in an accident or some other emergency, and I would hear from him, no response.
So Christmas rolls around. I write to him again, a week and a half early, ask for 3 pies. Exchange emails with confirmations, no problems. No mention from him again on earlier problem.
This time, I'm picking them up from pick-up place, a postal store. When I got to pick up, only 2 of 3 pies are there. No explanation. Owner of store says "I'm lucky to get any, as many people didn't get any pies they ordered."
So I take the pies home and eat them. They were OKAY. Not great, not even good. Just okay. I wouldn't pay $10 for one of them, let alone their $33 retail price tag.
They look like some brand new culinary student made them. Maybe he brought it help for the Christmas order. Whatever. And they taste pretty decent, but not good.
I can't tell you how disappointing the whole experience has been.
Sorry, all caps: THIS GUY SHOULDN'T BE IN BUSINESS. Some people just aren't made to run a business. They don't have a lick of common sense, or business customer service, etc.
I'm sure the guy can bake. I'm sure his food is delicious. But he needs to work for someone else, who can operate a small business.
If you are thinking of relying on this guy to deliver food for an event, my advice is think again. He burned me and many others... TWICE.
I'm not even going to try and get my 3rd pie I pre-bought.
Not worth the mental aggravation.
STAY AWAY. You've been warned.
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