My husband and I have been going to Performance for years. They have really stepped up their customer service and are very personable. The whole sales staff really made us feel welcome. They discussed their return policy which is unheard of in most bike shops. If you don't like it, bring it back. They are all about the customer satisfaction even after you use or wear it! Finally, a bike store that gets it!
Lance was awesome. The staff made purchasing my husband's new bike easy without any pressure. He had assistance with finding cycling shoes too. They carry wide sizes for cycling shoes as well which is really helpful if you have a wide foot. He was given some suggestions from the staff about shoes and they allowed my husband to make his own choice, which was very refreshing. We have been in numerous bike shops that you feel pressured into buying something you don't want to buy. If you have them order a bike for you online, they will put it together for you for free, along with free shipping to the store. You can't beat that either! Performance is about quality, customer service, and satisfaction guaranteed. They get it!!