The other day I bought a carrot cake for my mother-in-law's birthday celebration. That is her favorite flavor. Note: you have to call in at least 10 minutes ahead of time to give them time to decorate the cake. Not a big deal since the cake is definitely worth the wait. OK, back to the carrot cake... we get it home and much to my surprise it looked and tasted like a spiced apple cake. (My opinion) It was still delicious and moist and everyone at the table loved it. We took great joy in trying to locate any evidence of carrot at all, so fun was had by all.
HERE is why I am taking the time to write this...The next day I called to talk with the proprietor of this particular store to complain that I got the wrong cake. So I was geared up for a fight. I thought for sure I'd need a receipt. I need to bring back the uneaten cake if any, etc. NONE of that was true. I DID get carrot cake, though not one that any of us had seen or tasted before. Sometimes different is GOOD. I did NOT need a receipt, instead what i got was a sincere apology and a promise to make good on my expectations.
I can tell you this much. The owner is committed to customer service. (No I am not related, nor do I work there, nor do I know anyone that works there) and the cakes ARE yummy!!!
I don't know that I would buy the carrot cake again After all, they do have chocolate chocolate-chip and THAT is MY favorite flavor!