I'm only giving them one star because zero stars is not an option.
Moving from AZ to CA for work, and all my stuff is neatly packed at my house in AZ. I'm in CA this week, and made arrangements (which is not easy) for people to be available in the afternoon or evening to meet the movers. Cheryl at WCM confirmed that the "foreman" will be calling me prior to coming for the pickup and that would allow me time to call my contacts and greet the movers, unlock the door, sign paperwork, etc.
After waiting all day and hearing nothing, I tried calling WCM and attempted contact with every extension...no one answered. It's after 9pm (same time zone, CA, AZ and Nevada), and my calls/emails have been unanswered. There is no option to contact the driver, since they are subcontractors...WCM is a moving broker. I was not given any option for a "what if" scenario. The only service WCM has provided me thus far is taking my credit card info and charging me.
Thanks for nothing.