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| - I have been with Desert Schools Bank for apporx. 25 years, they used to make you feel special and offer great service and benefits. As the years go by they started acting more and more like a bank as their corperate mentality kicked in. I'm not sure if they were purchased or just went sour like most all banks. I had a home Mortage and a car loan there, both paid off. 2015 was the end for me, my wife had a couple of surgeries and missed time from work, then my wife lost her job. However we got a little behind on ONE of our many accounts, A joint account. All of a sudden the bank takes $250.00 out of my checking account the week of Christmas with no warning. Now that's just disgraceful customer service. Their now outsoarced Credit Cards started raising raising their interest rates and fees just like all the other banks as well. The last straw was when I called to pay off the balance of the account and was treated so rudly by first the woman at their call center and then by her boss, a manager of sorts somehow. At the end of the call I couldn't believe the way I was treated. I've never been called by a debt collector, but it couldn't be much worse. They told me they can take away my money any time they wanted, I then asked them if they normally drain someones account during Christmas or were we special. This man shouldn't be in any customer service position at all, very confrontational. He needed to prove his manhood at the office I guess, at this point he all but told me he was just going to take all of the money we owed out of my checking account, which he did within five minutes. I'm paying on a loan there and still have a direct deposit with them to do that, but surprise, they now are charging me for my checking account. I was told that would be free as long as I have direct deposit, that's a lie, They also started charging me other fees as well for who knows what. This bank can not be trusted with your money. They pretend to be great when times are good, but as soon as you have a temporary setback they attack your assets like a loan shark. Just when you need a month or two to get things straightened out. I already took my business somewhere else as did my wife, her daughter and son in law. The death of a once great Credit Union, Welcome Desert Schools Bank. We are back ahead of our bills like before despite these predatory practices we had to endure over the holidays. I hope you all had a Merry Christmas. I'd stay away from this bank if I were you.
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