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| - Too bad we cannot give this place zero stars. If you are thinking about making a reservation here to celebrate a special occasion, think twice because Chinese Emperor Fine Cuisine lacks any integrity. They will gladly bump your reservation to please other guests that have a larger number in their party. We did not appreciate being lied to and being rushed out the door.
We booked this restaurant on a referral as it was about 10 minutes from the Elgin Mills Cemetery. We dealt with the manager, Charlie and made a reservation for 4 tables at 4pm on Saturday, Feb. 24th. This reservation was for the traditional Chinese meal following my mom's funeral, called the jie hui jiu ???/???. Charlie told my wife and I, that he would give us the private room (which he showed us) at no additional charge. We agreed to call the restaurant at 2pm to confirm the actual number of tables so they could ensure enough food was prepared for our guests. That is, only charge us for the actual number of tables so no extra food is prepared and wasted.
When I arrived at the restaurant, I was unpleasantly surprised to find my relatives and friends seated at the very back of the restaurant just inside the front doors. The lady at the front claimed someone from our party called to say we were going to arrive at 3:30pm and nobody arrived until 4pm. Because of that they gave away the private room to another party. This was an outright lie. My friend who was helping us called the restaurant at 2pm confirmed we needed 3 tables and possibly a fourth.
After confronting Charlie, he said our reservation was for 3:30pm. I was furious and called him out for lying. Our agreement was 4pm, so how the hell could he do something like that given he knew this was a special meal following my mom's funeral?! Only then did he admit the party that had booked the main dining room requested 6 additional tables at the last minute.
So rather than say no, they bumped us out of the private room and gave it to another party that had the main dining room booked. In other words, since our reservation was for only a couple of tables, we got bumped.
If that was not bad enough, I noticed the dishes seemed to come at a much quicker pace than normal. Overall the food was just okay but the steamed chicken terrible. They must order chickens on diets because there was barely any meat on any of the pieces (hardly anyone at all of our tables ate any of this dish). By 5:30pm the wait staff seemed to also hover around and was in a hurry to clear our tables as though they wanted us to leave irrespective of the fact that my family and guests were trying to enjoy each other's company.
Charlie tried to apologize and tried to make amends by offering a 10% discount when we were settling the bill. That does not even remotely make up for what they did. Karma will give this restaurant what it deserves.
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