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| - I recently stayed at the Pittsburgh Marriott City Center during a recent professional conference. Let me stray for a moment and say that our whole group was looking forward to seeing PIttsburgh. It's got the rep of an up and coming, new kind of city, with a thriving art scene, redefining itself in an age after manufacturing. It did not disappoint! We had great meals, enjoyed the scenery, saw some cool things and would go back in a second! And the people were uniformly friendly, upbeat, and pro--Pburgh! Though we had been warned that taxis might be scarce, especially for our big group, we saw a lot at our hotel. But, it turns out, Pittsburgh has a thriving uber network and we ubered all around town.
Back to the hotel. I do love a Marriott. Their rooms are always super clean and designed with the cool, modern lines that we all wish our home bedrooms enjoyed. It's a perfect hotel for business travelers because the rooms have lots of flat open spaces to really spread out your stuff. Though no hotel bathroom ever has enough hooks for towels and clothes for me, Marriotts come close.
But, of course, what makes this more than just a Marriott was the people. From the moment our group checked in, joining hordes at the desk, I was impressed by the staff's friendliness and efficiency. We had a great stay, enjoyed terrific service in the restaurant and bar. Two moments stand out.
During the course of the conference, we went into the room scheduled for our presentation and were dismayed by the set up. We needed more chairs and assumed there would be a lectern, and a few other things. (It was a standard setup that no doubt was ordered by the conference.) I corralled one of the Marriott employees, expressed my concern, and he PROMPTLY got on it--extending a table, supplying the lectern, and all in all, making it right and making doing it fast. They could have balked, saying that what we got was what our organization ordered, but none of that! Positive attitudes and results.
After the panel presentation, I was exhausted. So much so that when I got a coffee from the hotel Starbucks, I was already up in my room when I realized that I left my desperately-needed water on the counter. Since I had paid for it, I called down and ask that they "save" it for me and that I would get back when I could. I honestly couldn't summon the energy for a second trip down. Do you know what they did? Came all the way up to my room with the water! I mean really! How amazing is that?
To sum up this too-long review. Go to any Marriott because it is an excellent hotel chain. Go to the Pittsburgh City Center Marriott and get ready for some exceptional customer service!
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