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| - I wish they offered -1 star!!! Waited over a month for our entire living room furniture set to be delivered, but only got the run around. First the manager who sold us the furniture stated it would be in stock in 5-7 days. We were fine with that as we wanted to have our carpets cleaned and such while the old furniture was out of the way, and we told him a saturday delivery would be best for our schedules (12 days after purchase), which gave them plenty of time to have receive the furniture into their warehouse. The day before the expected delivery of Jeff (Asst. Manager) called us to let us know that the furniture was still not in and that they could not deliver tomorrow as promised, but that the shipping invoice stated it was to be in their warehouse on Wednesday so next Saturday would be fine for delivery. A little hesitant I agree to exend it another week. The following Friday I called to find out what time they were going to delivering our furniture. The salesman put me on hold for 10 minutes, before finally transfering to Mike (the store GM) since Jeff is now on maternity leave. Mike then told me the furniture was still not in but he could see it was going to be in on Monday. I told them that was really unhappy about the situation and that we sold our other furniture to get ready for the new furniture to be delivered and that we were having a large party at our home and needed it ASAP. He said no problem, he would have it there Tuesday, to which I insisted it be after 4pm, since they deliver until 8pm, and to not disrupt our work schedule for their mistakes. So Monday arrives and no call confirming delivery, so I again call the store to confirm they will be delivering the next day after 4pm. Of course Mike wasn't there so I spoke with Michael (3rd Asst. Manager/Fill-in for Jeff) only to be informed they still don't have the furniture and won't any time soon. He asked if he could research a bit more and get back to me, which he did to say he was working on a solution and that he could probably have it delivered to my home Wednesday evening, plus he'd be willing to give us a discount for all the inconveinence. This calmed be down abit, until now!! I called the store on Tuesday to make sure we were on track for delivery, but guess what, now they were going to try to substitute the missing piece with a floor model, but the district manager said no. Which was fine with me as I want the new furniture set I purchased, not the floor model. And of course Michael is off today, even though he promised to call me by 1pm to confirm delivery and the discount he was going to provide us. I talked to 2 different people both knowing nothing of my situation, before telling me Mike the GM was with someone else and would get back with me when he gets a chance. I have now requested for them to just keep all their furniture and return any money they have already charged me. If a $6500 sales doesn't mean anything to them, I can spend my money somewhere else, where I can get the service I deserve and expect. Not the run around and frustration they provide!!! My recommendation is that you don't believe a word they say and to stay away from this place.
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