Ugh this location is so frustrating. It's the only one on my long commute to work that's easy to get to. It's always busy but not for the right reasons. I can only speak for the drive thru but it seems as though there's only one person running the register and making the drinks. The other 5 employees are standing around. Guess that's why I never see the same person at the window for too long. They must hate being the only one who works and eventually quits.
3 times out of 5 my drink is wrong. For some reason they can't get a regular mocha and a white mocha straight. For me, Starbucks is a treat. I budget for one or two stops each month. So, I look forward to it. Unfortunately I haven't leaned I need to budget more time for it too because I can't usually wait for them to remake my drink.
Terrible customer service too.