Great place to kill time, get ideas, and be inspired. Everything in the store is pretty modern and clean - I don't really have much to compare the one in Charlotte to (except the ridiculous 4 story one in Chicago) but I think 2 levels is a good even number and doesn't seem too overwhelming. Well - let's call it 2.5... if you enter in from the Mall side, theres a mini escalator. I call it the half floor :)
I usually like giving gifts from here since it is a popular place that people register at for Weddings and events. They do a great job packaging for shipments and also wrapping if you are at the store. Normally I go to the store to actually see the item before making my decision to buy online and ship it direct.
Never had a bad experience, the staff is very warm and welcoming, but not in-your-face about trying to help you.