This is a bagel shop and I go a few times a month to buy my bagels as they are the best I've found in Phoenix in my 4 years living here. I wasnt looking for a restaurant as some seem to be disappointed that this doesn't one. So why would you expect it to perform like one. It is a take out bagel shop. You want specialty coffees go to Starbucks or Einsteins. I bring all my friends and family here for bagels. We all love it. I'm glad I have a place to go that isn't another second rate Mexican place for a change. I would recommend these bagels!