This place has consistently gone down hill every year since it changed ownership. I used to work in the same plaza for years and would frequent it due to convenience.
I was at the mail store next door today and stopped by just to pick up a few bagels on my way home. On a Friday morning at 10:30am they were literally out of everything with the exception of about 15 bagels. The place was dead, I'm assuming the lack of bagels was not due to being too busy.
I asked for a toasted cinnamon raisin with honey almond cream cheese and a toasted tomato basil with veggie cream cheese. I live a mile away and went straight home to share them with my niece. They were terrible! One bagel looked like a shrunken version of the other. They were both undercooked and gummy. The veggie cream cheese had no veggies... and neither of the bagels had been toasted like I had asked and waited for. They both lacked any flavor.
I want to like this place and would be willing to give it another try if the customer service was there. It's just not. The three girls behind the counter that day treated myself and the gentlemen behind me as if we were inconveniencing them by ordering.