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| - So if you read the other reviews you see some themes that run through all the reviews. It's huge, things can get expensive, and there are small bumps in the road due to the relative newness of the store. The merits of all those I will leave to you to judge I can only talk about my experience with the whole experience.
By nature I'm disorganized, and not in like misplace a paper here or there. Instead its much like OMG which of the 18 separate 6" piles of papers is the one sheet I need. Hard to explain to the wife that I know that I placed that check somewhere on my desk I'm just not sure where. But I digress, just know that the desk in my office was roughly the size of a 1967 Cadillac and had to be downsized so I could put myself on a forced efficiency diet.
My experience started where all good experiences should start..at my kitchen table with my laptop and a cup of coffee. I looked at their website and decided that I liked their elfa desk systems. Went upstairs to my office took 2 minutes to look at my office and decided WOW my closet was actually the size I wanted to restrain my desk and all of it's contents too. I took a few measurements and called the 800 number. Within 20 seconds I had a human being on the phone and she planned the whole thing out for me. It took her maybe three minutes to design it and she immediately emailed me the plan. You get three different views front view schematics, top down view and a measured view. They offered to place the order while I was on the phone with the local store but I declined due to the fact I wanted to look at their in store display before deciding.
So fast forward 5 hours and I come bouncing into the Organization Oasis aka my worst enemy. Went back to the elfa section and an incredibly pleasant saleswoman helped me. She was able to immediately pull up my design from earlier in the morning and then I requested some changes. Being a new employee in the store she wasn't sure how to make the changes so instead of wasting my time trying to figure it out she called over someone else, and someone else, and another someone else. Some less civilized people would see this as a problem, I saw it as world class service, if you aren't positive that something is right keep on looking for the correct solution, waiting an extra 10 minutes in the store is so much better than having to come back to the store 3 hours later to fix a problem.
With all my changes in I was told my order would be ready to pick up in 45 minutes so I went and took care of some shopping at Whole Foods. They took my number so they could send me a text message when it was ready and they were spot on it took 43 minutes. We now come to the one "challenge" that I hold the store accountable for. I call the store number talk to an employee they tell to park in the customer pickup spot and someone will be out. They tell me to call when I arrive and I tell them I arrived, I'm in the Whole Foods parking lot 500 feet away from their store. They fine just pull into the marked area and we will bring your stuff out. I park and wait...and wait.....and wait some more. After 7 minutes I get out of the car running with lovely air conditioning go into the store wait while 5 employees have a conversation only to discover the employee who has all my stuff has been standing inside the door the whole time. I'm just assuming that somehow expectations and wires got crossed somewhere. So they bring this whole cart full of shelves and drawers out to my care and load it. Instead of using a plastic bag they used 2 very nice reusable shopping bags for all the hardware and a nicely printed custom set of instructions.
Got the closet in at home in no time flat with an amazing lack of profanity on my part and am very pleased with how easy and convenient it was. I'm sure that I could have spent less somewhere else, but the experience would not have been as pleasant and smooth as it was.
I'll be back for more!!!
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