Called before my stay and hotel associate was quite rude. I was just calling to ask when I could check in and she literally sighed and made it seem like it was the dumbest question in the world. Nothing in the hotel is "complimentary" except for water. You have to pay for wifi and parking. Room service was incredibly overpriced and had 22% gratuity and $4 dollar delivery charge?! 2 eggs, bacon, toast and coffee costs $25 after the surcharges. The hotel is beautiful and the pool was very nice. Maybe they can overcharge based on this.