rev:text
| - Well, where do I start? Judging from all the bad reviews this store already has I doubt this review will make any difference, but I'm going to write what I have to say anyways.
We've always loved Dominos pizza. Their crust is the best and well, lets be honest, Pizza Hut isn't all that great anymore. Little Caesars is a glorified Chuck-e-Cheese pizza. Sure, there are other great pizza places, but why can't they all be good? Ok so back to Dominos... (This store anyways).
My wife and I purchased a house in North Las Vegas a few years ago and prior to moving up here from the southwest corner of Las Vegas, we always ordered Dominos pizza when we were craving it. Never really had any problems to speak of, sure, I'm sure there had been a botched order or two in the past but nothing majorly noteworthy. Since we moved up to NLV the nearest Dominos is store #7469.... yes, that is all it is getting from me. It's just a store number at this point. Since my wife and I both work 40 hours plus a week we usually call in a delivery order. We would order at least one specialty pizza and some sides or everyone might be craving the pasta bowls. My favorite is the chicken habanero sandwich.
I can't recall the last time we EVER received a delivery order that was entirely correct. Pasta bowls were either missing lids, not in a bread bowl or not in a tin depending on how it was ordered. They might even be the entirely wrong pasta bowl and someone would get screwed out of their dinner and either go without or eat something they didn't order. The pizzas have arrived cold on occasion or be the wrong pizza or missing items that were ordered. I know a pizza is a super simple meal but it can be screwed up oh so many ways.
After oh, I don't know, the 15th time we've ordered delivery.... (Because we kept saying this is the last time we will order here) but somehow the lure of Dominos got the best of us and we would say... ok lets give them one more chance. So after about the 15th time we ordered, the pizza was correct, the pasta bowls were correct.... holy crap! Did we finally get an order correct... 100%? Last item up for bid was my chicken habanero sandwich. I opened it up, took a bite and immediately put it down. They forgot to put the habanero sauce on it. It was the most bland and dry sandwich I ever had in my life. I can tell you first hand... that habanero sauce is what makes that sandwich tasty.
Ok, so it was messed up once again. This time it was only me that suffered but I was so mad that I got the short end of the stick this time I called the driver (I had her number because she called me to let me know she was running 30 minutes late) OMG I just recalled this order took over an hour to get. Ok so two strikes for store #7469 just on this visit alone. She told me that she would give me a store credit and I got off the phone. I thought about it for a minute and realized she meant a store credit that I could cash in next time I order from there. Hold up!! Wait a minute... after this fiasco? I had no intentions of ordering from here ever again (we've all heard that one before, right?) but this time I meant it. I called the driver back to clarify that this "credit" was of no use to me, as I had no intentions of ordering from there again. She said there was nothing else she could do for me so I told her to just forget the credit and that we would never be ordering from them again.
Fast forward 8 or 9 months and guess what....? I was in Henderson on my way back home from a friend's house. I decided to install the dominos pizza app once again and put in an order for carry out. Carry out... haa, this time I figured I would be there picking up my order and I could make sure everything was correct before I left the store. So I place my mobile order about 25 minutes before I arrive at the store to make sure when I get there I can just tell them who I am, pay for the food and be on my way. I arrive at the store; I tell them I placed a carry out order and my name. They took my payment and told me my order wasn't quite ready and that it will just be a minute. At first I was surprised at this because I had already given them a solid 25 minutes to make the food. So I sit down and wait... 5 minutes later they tell me they forgot to make my chicken habanero sandwich. WHAT??? Seriously? The sandwich STILL has to go through the oven conveyor belt and will take about as long as a pizza. Ok so now I'm realizing they already got me here. What are my choices? Sit and wait for my delicious chicken habanero sandwich or just get a refund on it and take the pizza only. I scoffed and decided to wait. In the meantime they told me they would make me an order of garlic knots for free and give me a free 2-liter of soda. I said sure, whatever you could do for me. End result, they made the wrong sandwich and sent me home without it.
|