Walked in, wasn't greeted, two reps just talking to one another while others already had a customer so i didn't mind that. I decided looking around myself since I wanted to buy a phone as a gift for someone else. After maybe couple mins still nothing. Another customer came after me and was greeted right away and I over heard that he didn't have an apt but still decided to help him anyways while I was still shopping for looking for a phone. Other reviews were right about the customer service. What's sad is that this store is closest to me but now I'll just drive further and take my business to another att that would want my money.