| rev:text
| - I write this review begrudgingly, because this company was recommended to me & I had high hopes. When I called, an appointment was promptly made & the technician arrived on time. Although he seemed to make himself at home quite immediately (& uncomfortably, for me... he sat in my arm chair, uninvited. He didn't wear paper booties over his shoes as he trekked from outdoors, over my carpets, in his work boots), he was there less than 20 minutes. He blamed our dirty air filters & left. Later that evening, my understandably miffed husband called a different company. Within the first 3 minutes of being there, they identified our compressor was dead (a $2k job this company could've had, if their technician had looked at our unit). The next day, I received an invoice from TC for $91. I called to dispute it, asking to speak directly with Travis, but I was directed, instead, to a man who identified himself as the General Manager, via speaker phone. He apologized & said the bill would be disregarded. I hung up, feeling pretty good that this was just a fluke & that I might give this group another try one day. Fast forward a few weeks: I get a "courtesy call" from their receptionist, ON SPEAKER PHONE, to pay my delinquent $91 bill! I stated that the General Manager had told me to disregard it, and, after hearing a male voice in the background mumble something, the receptionist apologized & reiterated to disregard the bill. Well, a few weeks after THAT, this morning, I received yet another call from the TC receptionist, once again on speaker phone, once again I heard the male in the background, telling me I still had an outstanding bill!! At this point, I'm beyond furious, because I have spoken to both the receptionist AND the general manager about this bill (now THREE TIMES), and been assured by BOTH that I should disregard it. Once again, on this third call, she told me to disregard the bill. I'm waiting for the fourth call from her, in the next few weeks, because the employees of Travis Crawford Heating obviously don't do what they promise they will. And I never did get to speak directly to Travis. I went from thinking maybe I just had a tech who was having an off day to not ever wanting to hear from this company again. I'm sad about this, because I had high hopes of hiring a local, small business, but I've gone back to the "big guys" in Charlotte....
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)