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| - Wanted a deep clean in order to put our house on the market. I do a pretty good job with the cleaning usually, but I am now pregnant so I didn't want to be around chemicals. Found House Spouse on the Next Door website and on Yelp. They had good overall reviews (some not so good) but I didn't notice that most of the good reviews were from years ago. Contacting and scheduling was easy. Because it was the first visit, they mandate a full initial clean (up to 6 hours of labor). Due to scheduling conflicts they only had 4.5 hours available for the week I needed. Fine by me since the house is less than 1800 sq ft. I walked into our "cleaned" house after a day of work thinking I would be coming home to that "clean" house smell. Nope. Didn't smell any different. Weird I thought. So I looked at the tile floors, it still had some milk spots from my toddler and some food residue near the dog bowl (see pics). So clearly just a vacuum job was done, no mopping (or maybe just a really sloppy mopping job). Strike 1. Then I began to notice that NONE of the counter tops in the kitchen/living room (see pics), bathrooms or bedrooms (basically anywhere) were dusted or cleaned! Not even the kitchen island or kitchen table were wiped down! Strike 2. Walked into the master bathroom to look at the shower and it looked the same. Same mildew spots, same soap scum. She didn't even empty the trash in the bathroom. No tidying was done, no beds were professionally remade. Strike 3. What she did do: Windexed the glass shower doors and the mirrors in the bathrooms, took out trash in kitchen, the other two bathrooms and laundry room, wiped down the inside of the sinks and toilets (not the surrounding areas), wiped appliances, cleaned inside the microwave and vacuumed the four rooms that have carpet (but her vacuum was so old - I saw it when i let her in - that it didn't pick up lint or my hair from the carpet). But hooray - at least something was cleaned over the course of 3 hours (from our alarm system I could tell when she left) - I was getting worried! Sadly, my house was not at the level of clean they claimed they would leave it. I called the Company to voice my concern. The options were 1) pay for the 3 hours it took the cleaning staff to basically vacuum my house and wipe down some mirrors and appliances (which at a rate of almost $40 an hour, is not cheap and I would never have contracted with someone to do just that) or 2) they could come back to finish the job but I would have to pay $165 (based on the Sq Ft of our house). WHAT?? No thank you! You're supposed to do an amazing first cleaning and then start slowly slacking off, not slack off the first time around! In summary - horrible experience with the cleaning and such a waste of time when we were in a time crunch. Do yourself a favor and don't waste your time and money with this company until they clean up their own problems.
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