Klaus from the sales department made my buying experience (2016 highlander) very satisfying. He is very knowledgable on different Toyota vehicles and explained to me in details on the new highlander features includes the Toyota care packages etc. He also provided exceptional customer services by meeting all his commitment and picked me from my home on the day of delivering the vehicle as a courtesy. Chris from the financing department made the signing very smooth. No tricks at this dealership guys. I know where I will buy my next Toyota when I am in Phoenix and all my family and friends will be referred to this dealership if they want to buy Toyota.