We aren't customers here (yet). However, on our way to lunch a flat tire on the freeway forced us off the road and (luckily) into Vans.
Within seconds of parking, we had four gentlemen ask if they could be of help. While some of them had the obligatory "help trade it in" jokes, several of them stayed around to help, and Abdul in particular practically changed the tire for me and helping me navigate the newer car carjack hide n seek. All while helping keep our 3yo entertained.
They also offered to send it to the back to tighten the lugs, check the pressure in the full size spare, and give it a complimentary wash...all for the low price of free.
Based on Abdul's service, when i finally bite the bullet to trade in our other car, he'll be my first call despite the drive. I cant speak for their normal customer service, but they've definitely earned a potential customer in the future. Thank you Abdul!