I have been coming to this Jiffy Lube since I moved to Vegas last year. The employees are always very friendly and look you in the eye, I appreciate that a lot.
The last time I got the oil changed, I was very impressed with the service but they messed up the windows of my soft top when they tried using a cleaner and rag to clean them (big no-no for any type of soft top vehicle). I got one of those surveys after my service that time, and I mentioned the windows in my comments. Not only did the manager personally call me to ask about the situation and offer to rectify it, but the district manager was also involved with it.
So today was when I had a day off for my next oil change a few months later! The service was fantastic as always, and there was no trouble with my windows or anything else. I really appreciated them doing a great job with my beloved Jeep.