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| - Last week, for the first time to either location, I went to Borgata for a cut, and Chandler for the worst color job ever (see my review under the Chandler location). My cut was fine, nothing really spectacular, but also not particularly bad. BTW, she was a level 3, which I think is probably not that different from a typical stylist at any other salon.
However, the attitude and service at the front desk, made me never want to return. The girls up front talked down to me, and were super pushy on products and tipping (I'm a good tipper).
When I booked the appointment, the reservationist told me about a facebook special for 40% off. Because of the special, I decided to come in immediately. But when I was rung up the girl up front didn't include the discount. I asked about the discount (the reason I came in) and the girl seemed annoyed and then asked me for a printout of my facebook page. When I told her this was never mentioned, she told me I would have to get it. I live way out near Apache Junction (a good cut is worth a drive), so it's impossible! Then she actually told me to go to a library to print it! She also suggested that I should download the app to my iphone (which she saw in my hand), and show that to her. (Don't they have the internet, can't they simply look it up?)
Finally, she agreed to do the 40%, but then she refused to tell me the price of the hair cut after the discount (I also bought a product that they said worked great (it didn't)). I asked when I was deciding on tip, and she actually told me that I had to give tip on the original price (not the 40% off) but tempered it by conceding that I didn't need to give tip for the product! Are you kidding, of course you don't tip the stylist on a product! Not to mention it was a foot product that I had been somewhat interested in myself (until they told me how great it worked).
I go to salons, spas, nail salons, luxury hotels etc, all the time, and know how to tip, and usually give generous ones. But I don't need some RUDE, PUSHY, front desk girl telling me how to give tips! Her pushy ways worked though, because I left more than I attended.
Even though I liked the feel of the place, I chose to drive to Chandler for my color (which ultimately turned out to be a huge mistake!).
I must add that the one person who was supersweet and professional was the girl who worked behind the mineral makeup counter, and genuinely answered my questions without ever forcing a sale, unlike the the front desk girls.
My advice is to save money and time, and go somewhere that they actually care to do an excellent job and don't see you as a dollar sign.
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