I was really disappointed in my Hertz experience at this airport. Since Hertz has transitioned to this distance CSR format (whereby you speak to a customer service person on their telephone service) it has really made it difficult to get the real help you need at their branches. The people who are available seem to be little more than figureheads than helpers. I wanted to rent a luxury vehicle to drive my wife down to Laughlin, NV so we could enjoy a mountain cruise and then drive around the Colorado River. Instead I was offered a Toyota for the same price as a luxury vehicle and told to pay extra to upgrade it to an actual luxury vehicle. Since there was no manager available to help rectify this, I cancelled my reservation. This is the second time in two months I have been unsuccessful in renting through Hertz despite having a reservation made weeks in advance. Should I go for three strikes? No, I am going to Chicago soon and had another Hertz reservation...one that I cancelled and will now book with Enterprise. lol