Friendly staff. Professional setup. Ask A LOT of questions. Be sure to check and double check with your insurance to be sure you fully understand what's covered and for how long. The center works with you, but by then it's too late if you've already paid. Yikes! Big investment for only 70% improvement and still in horrible pain. If you become concern at any time SPEAK UP and speak with Dr. Jaeger, the Director. Partially my fault for not speaking up that my adjustments weren't what I had hoped for, not wearing shoe lift 100%, nor did I use the Denner Roll as often as recommended.